Gram Core™
Maximum
precision
Solutions by need
Solutions by use case
Data ManagementAutomate data collection with GRAM
Piece CountingReal-time inventory, counted by weight
Checkweighing & DosingReal-time control for quality-critical weighing
Weighing for Hygienic EnvironmentsHygienic weighing for harsh industrial conditions
Certification & Legal MetrologyCompliant weighing for regulated operations and trade
Solutions by need
Solutions by use case
- Data ManagementAutomate data collection with GRAM
- Piece CountingReal-time inventory, counted by weight
- Checkweighing & DosingReal-time control for quality-critical weighing
- Weighing for Hygienic EnvironmentsHygienic weighing for harsh industrial conditions
- Certification & Legal MetrologyCompliant weighing for regulated operations and trade
Technical Service
Support that keeps
you moving
you moving
Bespoke weighing solutions tailored to your systems — powered by Xtrem® and Z Link® technologies.
Support that
keeps you moving
keeps you moving
01.
Fast. Reliable. Human.
When your weighing equipment stops, your business slows down. That’s why at Gram, our Technical Service is built around one promise: we keep you moving.
No bots. No call centers. Just direct access to our experts — real people who know your system and act fast to get it back on track.
02.
Remote-First Support
78% of all incidents are solved online or remotely.
From recalibration to overload issues or troubleshooting, our technical team connects directly with your equipment to fix problems without delay.
Less waiting. Less disruption. More uptime.
03.
The Gram Difference
We don’t just fix issues — we build confidence.
Our service is personal, agile, and built on partnership, because we believe real reliability comes from being there when it matters most.
Our team adapts
to your reality
to your reality
Tailored to Every Customer
No two businesses are the same. Supporting a bakery isn’t the same as servicing a logistics hub or a lab. Our team adapts to your reality providing solutions that fit your workflows, your people, and your operations.
Quick Response, Real Results
Most service requests are resolved in just 2–3 business days, often even sooner. That’s well above industry standards and a key reason our clients trust us to minimize downtime and protect productivity.
What Customers Value Most
Closeness. Availability. Transparency. Customers know there’s always someone at Gram ready to listen, explain, and act. Even when repairs take longer, our commitment to clear communication ensures you always know what’s happening and what to expect.
Turning challenges
into data-driven solutions
into data-driven solutions
Everything you
need to know
need to know
Why does my GRAM scale only work when plugged in?
The internal battery has likely reached the end of its lifespan.
In most cases, batteries last around two years depending on usage.
You can replace the battery easily. Contact your GRAM distributor to purchase a compatible replacement.
Why is my new scale showing incorrect weight?
Make sure the transport protection screws (located under the weighing platform) are fully removed before use.
If these screws are still in place or touching the load cell, the scale will not measure correctly.
Why won’t my scale or indicator turn on?
If the equipment is new or has not been used for a long period, the battery may be fully discharged.
Charge the device for at least 24 hours to allow the battery to reach the required operating voltage.
What should I review if my measurements are unstable or inconsistent?
Make sure the transport screws (located under the weighing plate) have been removed before first use and are not in contact with the load cell.
Also verify that the load is properly centred on the platform and that the equipment has been correctly calibrated.
For installation steps and setup guidelines, refer to the Quick Guide included with your equipment.