GRAM Pro™
Advanced
data weighing
Solutions by need
Solutions by use case
Data ManagementAutomate data collection with GRAM
Piece CountingReal-time inventory, counted by weight
Checkweighing & DosingReal-time control for quality-critical weighing
Weighing for Hygienic EnvironmentsHygienic weighing for harsh industrial conditions
Certification & Legal MetrologyCompliant weighing for regulated operations and trade
Weight & DimensioningPhysical measurements into operational intelligence
Solutions by need
Solutions by use case
- Data ManagementAutomate data collection with GRAM
- Piece CountingReal-time inventory, counted by weight
- Checkweighing & DosingReal-time control for quality-critical weighing
- Weighing for Hygienic EnvironmentsHygienic weighing for harsh industrial conditions
- Certification & Legal MetrologyCompliant weighing for regulated operations and trade
- Weight & DimensioningPhysical measurements into operational intelligence
Technical Service
Support that keeps
you moving
you moving
Expert support and practical solutions that resolve challenges and keep your weighing systems performing at their best.
Expert support that
solves real challenges
solves real challenges
01.
Fast Response, Real Results
When a scale stops, your workflow feels it immediately. That’s why our technicians prioritise speed without compromising quality. Most service requests are resolved in 2–3 business days, often even sooner, allowing your teams to return to full productivity in record time. We focus on reducing downtime, anticipating what may cause delays, and acting decisively so your operation stays in motion.
02.
Remote-First Support
78% of all incidents are solved remotely, giving you faster recovery and fewer operational interruptions. Our weighing experts can recalibrate equipment, analyse overload issues, run diagnostics, and troubleshoot errors directly through online tools — without waiting for an on-site visit. Remote support means smoother workflows, less disruption to your daily operations, and consistent uptime across your weighing systems.
03.
From Challenges to Practical Solutions
Not every issue is a fault — many are operational challenges.
Our technical service goes beyond support to analyse situations, identify root causes, and deliver practical solutions that restore performance and improve how your weighing systems work in real conditions.
04.
Service Tailored to Your Operation
Every industry faces different pressures — a bakery does not function like a logistics centre, and a laboratory follows entirely different processes. Our technical team adapts to your reality, understanding how your staff use the equipment, the pace of your workflow, and the constraints of your environment. This allows us to offer solutions that fit your operations, minimise friction, and support your teams in the way they need most.
What customers
value most
value most
We stay close when it matters
Service is not only about solving an issue — it’s about being present.
Customers value having experts who understand their challenges, not just their equipment. We listen first, analyse the situation, and act with solutions that make sense for their operation.
We´re here when you need us
When something goes wrong, you need answers — now.
Our technical service is built on responsiveness, ensuring you always have someone ready to assist. Whether through a quick call, remote diagnostic, or follow-up consultation, we minimise waiting times and make sure support is always within reach.
We communicate clearly, every step of the way
Trust comes from clarity.
We update you on what happened, what we’re doing, and when to expect results — especially when repairs take longer than expected. No ambiguity, no silence, just honest updates that let you plan confidently.
Turning challenges
into data-driven solutions
into data-driven solutions
Everything you
need to know
need to know
Why does my GRAM scale only work when plugged in?
The internal battery has likely reached the end of its lifespan.
In most cases, batteries last around two years depending on usage.
You can replace the battery easily. Contact your GRAM distributor to purchase a compatible replacement.
Why is my new scale showing incorrect weight?
Make sure the transport protection screws (located under the weighing platform) are fully removed before use.
If these screws are still in place or touching the load cell, the scale will not measure correctly.
Why won’t my scale or indicator turn on?
If the equipment is new or has not been used for a long period, the battery may be fully discharged.
Charge the device for at least 24 hours to allow the battery to reach the required operating voltage.
What should I review if my measurements are unstable or inconsistent?
Make sure the transport screws (located under the weighing plate) have been removed before first use and are not in contact with the load cell.
Also verify that the load is properly centred on the platform and that the equipment has been correctly calibrated.
For installation steps and setup guidelines, refer to the Quick Guide included with your equipment.